Here’s a tailored refund policy for SelectionWala, optimized for instant digital downloads (PDFs) and mentorship services.Refund PolicyLast updated: 28 August 2025Nature of ProductsWe sell digital physics study materials (PDFs) for IIT-JEE and NEET, along with mentorship support delivered via WhatsApp/phone.
Orders are delivered instantly via download links/email after successful payment.Eligibility for RefundsNot eligible: Change of mind, incorrect purchase, or dissatisfaction after download/access.Eligible (within 7 days of purchase):File issues: Corrupted, inaccessible, or wrong file delivered (we will first attempt to replace or re-provide access).
Duplicate payment: Accidental duplicate charges for the same product.Unauthorized transaction: Proven fraudulent/unauthorized use of your payment method.Failed delivery: You did not receive access and our team cannot restore delivery after verification.
Mentorship ServicesNon-refundable once a mentorship session has been delivered or access/support has begun.If a scheduled session is missed by us, we will reschedule or provide a pro‑rated refund at our discretion.Exchanges/ReplacementFor defective or inaccessible files, we will promptly replace the file or restore access. If
we cannot resolve the issue, a refund will be issued.How to Request a RefundEmail: selectionwalamaterial@gmail.comPhone/WhatsApp: +91 9149415597Include order ID, purchase email/phone, payment receipt, and a brief description (with screenshots if applicable).Processing TimeApproved refunds are issued to the original payment method within 5–10 business days. Processing times may vary by bank/issuer.Shipping is not applicable to digital goods. Any third‑party payment gateway fees are non-refundable where applicable.License and AccessPurchases grant a non-transferable, single-user license.
Sharing, reselling, or distributing our content is prohibited and may void eligibility for support/refund.ChargebacksPlease contact us first to resolve any issue. Unwarranted chargebacks may result in account/access suspension.LegalWe comply with applicable consumer laws.
Where mandatory rights apply, this policy does not limit those rights.For regions with cooling-off rules: By downloading/streaming the digital content immediately, you consent to immediate performance and acknowledge that the statutory withdrawal/cooling-off right may not apply.
ContactEmail: selectionwalamaterial@gmail.com
Phone/WhatsApp: +91 9149415597
Instagram: @selection_wala